Associate Customer Agent (Seasonal)


The Customer Care mission:
 To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights.
The role:Our Seasonal Associate customer care agent will engage customers via chat and email, providing support for pre-sales issues and basic technical issues.

You Will:

  • Receiving and promptly responding to both live chats and emails regarding product and pricing inquiries, and troubleshooting basic technical issues.  
  • Identifying and escalating website errors and product issues to the Associate Customer Care Manager or Customer Care Manager.
  • Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

You Have:

  • Practical experience with the iZotope product line and working knowledge of Audio software and Plugins.
  • Excellent written and verbal communication skills
  • Ability to handle difficult customer situations with empathy and professionalism
  • Flexibility with schedule and occasional overtime when needed
  • Real world experience with audio processing in recording, production, sound design, and post production is a plus.
  • Positive attitude
  • Strong discipline and work ethic
  • Team mentality
  • Unfailing integrity
  • Passionate about advocating for customer needs.
  • Showing empathy and understanding towards customers.
  • Careful attention to detail

Benefits:

  • Wellbeing- We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability
  • Mental Health- Subscription to the Calm Meditation App and access to Virtual Online Therapy are available for all iZotopians
  • Remote Work- We offer remote work flexibility until we are able to safely return to the office. Employees will receive monthly stipends to help with home office expenses as well as a WFH reimbursement for you to purchase any additional supplies
  • Continuous learning- Tuition Assistance and Professional Development opportunities for those seeking to further their learning
  • Flexible PTO- We offer a Flexible PTO plan along with Sick Days and 19 paid holidays throughout the year
  • Parental Leave- 100% Paid Parental Leave with up to 12 weeks off for birth parents and 6 weeks for non-birth parents which can be taken consecutively or intermittently to fit what works best for a growing family’s needs
  • Employee Investment- We offer a 401k plan with employer match and annual market adjustments
  • Complimentary Software- Access to iZotope software and complimentary passes to share with friends and family, and industry discounts

APPLY HERE