The Administrative Support Specialist will be responsible for the preparation and processing of drug test result files requiring review by the MRO. Additionally, they will assist clients in making refusal to test determinations. This role will also involve contact with clients, collection sites, testing laboratories, pharmacies and MRO Assistants.
This Is What You’ll Do:
- Monitors CCFs for DOT errors and ensures completion of corrective documentation
- Review and release results
- Accurately enters donor result information
- Assists MRO team in obtaining all necessary paperwork for MRO files
- Assists clients in researching and making refusal to test determinations.
- Prepares electronic files to be released to MRO within 24 hours of import
- Manages MRO documentation including prescriptions and safety letters
- Respond to phone inquiries from clients and collection sites
This Is The Job For You If You Have:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to navigate various computer systems while trouble shooting
- Excellent communication skills
- 0-3 years of experience in the field or related area
- A high school diploma or equivalent
