Holland America Line
Job Description
Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.
We’re looking for an amazing Administrative Sales Specialist to fill this role. This is a remote-based, Work-From-Home role. You’ll be responsible for delivering and overseeing daily administrative tasks for the Consumer Programs team, while keeping in line with the Company’s strategy for maintaining the highest level of guest satisfaction and loyalty. Ensures agent schedules are accurately updated in BP/Verint, payroll is accurate, booking adjustments are made per booking credit guidelines, and managing department administrative tasks via the Consumer Programs email box.
Here’s a summary of what Holland America Line is looking for in its Administrative Sales Specialist. Is this you?
Responsibilities
- Monitor agent reporting, process pre-approved sick leave, vacation, and other time off requests daily. Facilitate processing of LOA. Coordinate with WFM to make necessary schedule changes and adjustments to time off coding. Approval of timesheets
- Process all booking adjustments adhering to department booking credit guidelines. This includes communication with agents, shipboard FCC, data analysis and management.
- Manage daily department processes including but not limited to security requests, office equipment supplies, audit reports, future dams, redeployments, department employee master list, employee milestone recognition program, IT enhancements and Seibel reassignment.
- Manage the department schedules for department meetings, Supervisor Line, management time off, new hires onboarding & department training.
- Any additional duties as directed by the supervisor or manager
Requirements
- Data Entry, Administrative and Customer Service skills
- Data Entry: 1 year
- Administrative: 1 year
- Customer Service: 1 year
- Strong personal computer skills with demonstrated proficiency with Microsoft Office software
- Strong verbal, written communication skills
- Effective organizational skills
- Ability to multi-task and reprioritize
- Ability to generate reports and business correspondence
- Self-motivated, coachable and a logical thinker.
- Demonstrated strong work ethics
- Strong decision-making ability
- Microsoft Office: Word, Excel, Teams (1 year preferred)
- Change Management
- Tableau
- Data analytics
- Demonstrated proficiency in managing data and administrative tasks
- Customer service experience
- Above qualifications in travel/cruise industry
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
- Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.