(SMS) Client Care Coordinator – Remote (Overnight Shift)

Inside Real Estate is a fast-growing, profitable, privately-held company and a technology leader in the real estate industry. In an industry where fluctuation is often the norm, we don’t merely adapt. We create. We innovate. We lead. We discover solutions to new challenges and make something remarkable. We are on a mission to simplify workflows for Real Estate companies around the country, and we are looking to add to our team.

This position is for exclusively overnight availability

Inside Real Estate is looking for a remote, part-time client care coordinator – we call them SMS Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers.

In this role, you’ll contact real estate internet leads on behalf of our clients, real estate professionals, by providing text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you!

You’ll learn what it takes to convert online leads into business opportunities for our clients through “speed to lead” and continued follow up. You’ll enjoy this innovative position if you thrive in a goal-oriented, fast paced environment and enjoy following processes in your work.
As an SMS Client Concierge you will:
Act as the first point of contact for all internet leads through texting according to predefined processes.
Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.
Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.
Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.
Consistently follow up on all viable leads that are unresponsive, following predefined texting plans.
Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
Collaborate with other Concierge team members to achieve overall team goals.
You’ll be a fit for this role if you have:
Exceptional written communication skills.
Experience in a customer facing role.
Experience in a collaborative environment.
The ability to form client relationships quickly.
Excellent time management skills and the ability to multitask effectively.
Strong attention to detail and the ability to follow processes 100% of the time.
Experience in a remote, self-directed environment.
An understanding of or interest in the real estate industry is not required but is highly encouraged!
All backgrounds encouraged to apply! (Sales, client management, hospitality, marketing, tech, etc.)
Fluency in Spanish a plus
Schedule details:
Shifts available 24/7
Shifts are generally 4-6 hours at a time
At least one 4-6 hour weekend shift per week is required
Must have capacity to work between 18-25 hours per week with the possibility to flex up or down hours depending upon business needs
Bi-weekly schedule is published at least 2 weeks in advance and employees must adhere to the published schedule
Regular, consistent, and punctual attendance is required
Job requirements:
High school diploma or GED equivalent
Be at least 18 years of age
Pass a post offer pre-employment background check
Be authorized to work in the US
Must be able to be stationary while sitting at a computer for longer periods of time
Quiet workspace that is conducive to successfully performing in the role in a remote capacity
Typing speed of at least 50 WPM with 100% accuracy
Tech savvy
Personal computer (with webcam) with Google Chrome browser
Secure internet connection (minimum of 40 mbps download, 10 mbps upload)
This is a 100% remote role, but you must live in one of the following states to be considered: FL, GA, MN, NC, SC, TN, TX, WI
Preferred Technology Requirements:
8 GB of RAM
Intel i5/AMD Ryzen 5 processor
Wired internet connection
Experience with Google tools
Experience with database management software or systems
Application Process:
Start by applying today and uploading your resume.
Remember to answer the application questions as thoroughly as possible.
Qualified candidates will be invited to complete our approximately 15 minute online assessment so we can get to know you better. This includes a one-way video interview.
The final step will be a short phone call with our Recruiting Manager.
If you’re a great fit, we’ll make you an offer and have you join our next paid training opportunity!
Inside Real Estate Offers You:
$11/hour; paid weekly
Work from the comfort of your home
401(k) plan – eligible to enroll on day one, with employer matching
Wellness incentives and gym discounts **
Paid training
Growth opportunities
Company culture that is guided by our core values that thrives on passion and innovation
**Subject to successful completion of 90-day probationary period