- Ensure invoices to customers are accurate, timely and delivered to the correct contacts.
- You will be the primary owner of collections. As part of this responsibility you will coordinate and collaborate with other teams and internal stakeholders.
- Maintain accurate and up-to-date collections notes to enable the Company to effectively forecast collections.
- Reconcile customer account balances and resolve billing issues with customers.
- Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.
- Be able to answer internal and external customer questions through phone calls and email communications (ticketing system).
- Monitor customer accounts for timely payment and follow up on past due balances.
- Build rapport and relationships with customers.
- Meet team objectives, key results, goals and metrics.
- Assist in improving existing functions and help optimize workflow and resources, as needed.
About You
- A minimum of 5 years experience in billing and collection activity at a fast paced, high growth company.
- You will be someone that places customer service (external and internal) as a top priority.
- You will take pride in your work and endeavor to deliver a high quality work product in a timely manner.
- High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment.
- Able to work independently, effectively managing and using time through organization and structure.
- Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
- Excellent communication skills.