Job Responsibilities:
- Maintain standards and demonstrate proficiency and productivity in performing collections process for Lift, Group, Wholesale, Master Account, General Accounts Receivables
- Resolve complex collections issues by collaborating with both internal and external customers regarding billing disputes
- Identify reasons for non-payment and work with manager to develop plans on how to reach a resolution
- Document and track contacts; follow up on customer commitments
- Handle referral of outstanding receivables to corporate assigned collection agencies
- Process and post daily lockbox, cash/check transmittals, credit card payment and wire remittance deposits to appropriate customer account and invoices
- Assist with credit application process and tracking of customers out of compliance with credit policy; communicate with management and sales team regarding credit application and out of compliance customers
- Demonstrate positive attitude toward staff, co-workers, internal and external customers, and management
- Continuously work to improve A/R collections, cash transmittal and credit processes through quality improvements
- Other duties as assigned
Job Requirements:
- Previous experience in accounts receivable collections – HIGHLY PREFERRED
- High School Diploma
- 1+ years accounting and/or collections experience
- Experience with PeopleSoft, RPOS, Visual One, TREEV, Excel, Word, Access
- English
- Basic accounting knowledge – accounts receivable aging reports, journal entries and reconciliations
- Detail oriented, evidence an assertive personality, excellent multi-tasking and organizational skills, excellent oral communication skills and comfortable working in multiple computer systems
