Academic Effectiveness Coordinator

  • Collaborate on projects, process improvements, and standard operating procedures
  • Help develop standard operating procedures by meeting with partners, documenting requirements and processes, and implementing changes
  • Provide ongoing coordination of data for courses, programs, faculty, and team leads
  • Provide administrative support
  • Manage FPU Service Now ticketing queue, and attend all Service Now development meetings, as relevant
  • Monitor and help manage CRM and other systems
  • Manage FPU general email inbox
  • Attend regular team meetings to understand the scope of projects and their support needs
  • Ensure that specialized projects and the daily workflow are organized, prioritized, and completed within prescribed time frames
  • Develop a collaborative relationship with all appropriate internal and external entities to promote a positive student experience.

What We’re looking for:

  • Bachelor’s degree
  • 1+ years of experience using Microsoft Office Suite including spreadsheets (can maintain complex spreadsheets)
  • 1+ years of experience using Outlook
  • The ability to work with different partners both one-on-one and in a team environment.