- Collaborate on projects, process improvements, and standard operating procedures
- Help develop standard operating procedures by meeting with partners, documenting requirements and processes, and implementing changes
- Provide ongoing coordination of data for courses, programs, faculty, and team leads
- Provide administrative support
- Manage FPU Service Now ticketing queue, and attend all Service Now development meetings, as relevant
- Monitor and help manage CRM and other systems
- Manage FPU general email inbox
- Attend regular team meetings to understand the scope of projects and their support needs
- Ensure that specialized projects and the daily workflow are organized, prioritized, and completed within prescribed time frames
- Develop a collaborative relationship with all appropriate internal and external entities to promote a positive student experience.
What We’re looking for:
- Bachelor’s degree
- 1+ years of experience using Microsoft Office Suite including spreadsheets (can maintain complex spreadsheets)
- 1+ years of experience using Outlook
- The ability to work with different partners both one-on-one and in a team environment.
