locationsSupport Center – Irving, TXtime typeFull timeposted onPosted 5 Days Agojob requisition idREQ_76976
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Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
JOB SUMMARY:
LOCATION: Dallas, Texas (Support Center)
SCHEDULE: 2nd Shift (Hybrid) and 3rd Shift (Remote) Opportunities Available
The Signet Monitoring Center is a 24-hour operation dedicated to protecting Signet’s people, products, and property across all banners. Our Monitoring Center Operators play a critical role in maintaining the safety and security of our team members and customers.
In this role, you will monitor live video feeds and data, make quick and informed decisions in response to potential criminal or emergency situations, and conduct compliance audits to ensure adherence to safety and security protocols.
This position requires the ability to work full-time onsite at our Dallas, Texas Support Center (for 2nd shift) or remotely (for 3rd shift).
KEY RESPONSIBILITIES:
- Safety & Protection: Monitor live camera feeds 24/7 to ensure the safety of store personnel and customers across all Signet banners. Exercise sound judgment to determine appropriate responses, including contacting law enforcement or mall security when necessary.
- Compliance Audits: Conduct audits of store-level safety and security practices, policies, and protocols. Document findings and present results to leadership for review and action.
- Technical Oversight: Review and approve vendor-completed camera layouts. Provide ongoing technical troubleshooting and escalate issues to alarm vendors as needed to ensure all systems remain fully operational.
- System Audits: Audit security equipment (e.g., alarms, cameras, motion detectors) for functionality, initiate repair requests as required, and assist Store Maintenance with after-hours emergencies such as gate malfunctions, power outages, or flooding to minimize risk to company assets.
- Law Enforcement Liaison: Serve as a point of contact for local law enforcement agencies. Provide video evidence and data to Police Departments, Regional Loss Prevention Managers (RLPMs), HR, and Legal teams to support investigations, lawsuits, or criminal proceedings.
- Additional Duties: Perform other responsibilities and projects as assigned.
AVAILABLE SHIFTS:
2nd Shift (Hybrid Schedule)
- Sunday: 12:00 PM – 8:00 PM
- Monday: Off
- Tuesday: Off
- Wednesday – Friday: 2:00 PM – 10:00 PM
- Saturday: 12:00 PM – 8:00 PM
3rd Shift (Remote Schedule)
- Sunday – Monday: 10:00 PM – 6:00 AM
- Tuesday: Off
- Wednesday: Off
- Thursday – Friday: 10:00 PM – 6:00 AM
- Saturday: 12:00 AM – 8:00 AM
QUALIFICATIONS:
- Education: High school diploma required; some college coursework preferred.
- Experience: Minimum of 2 years in alarm monitoring, customer service, or police dispatch.
- Technical Skills:
- Proficiency with Microsoft Office Suite.
- Familiarity with alarm and video surveillance systems preferred.
- Soft Skills: Excellent communication skills, strong attention to detail, and the ability to make sound decisions in high-pressure situations.