Do you like video games? Are you fluent (speaking and writing) in multiple languages?
Established over 20 years ago, Keywords Player Support is one of Keywords Studios’ fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
WHAT YOU’LL BE DOING:
Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
Use your investigative skills and troubleshoot players’ queries via a ticketing system
Support players through e-mail and / or chat. You will not take any phone calls!
Collaboration is key – take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client’s development team. You might be the voice of the product, but you’re also their ear on the ground.
Lots of us at Keywords live and breathe video games. But even if you don’t, there’s plenty of time to become a master of the product you are supporting.
Requirements
Bilingualism (English plus another language, spoken and written) is a plus. We offer positions in many languages around the globe.
A passion for video gaming and customer service/customer support.
Make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter. Only retained candidates will be contacted. Your CV will be saved in our files for a period of 6 months.
Note that this position typically requires full-time availabilities. Morning, day, evening, and overnight shifts are available, 7 days a week (depending on our projects).
Not all of our player support positions can be performed remotely.
Benefits
An insider’s view into the gaming industry, with lots of growth potential.
We’re proud of our friendly and inclusive atmosphere.
Employee referral program – make an impact by inviting your friends to become a fellow Keywordian.