Help optimize staffing, scheduling, and operations to support high-performing clinical services teams—all from your home office.
About Outcomes Operating Inc
Outcomes Operating Inc is dedicated to delivering innovative operational support to improve efficiency and performance across clinical services. We focus on productivity, data-driven insights, and collaborative problem-solving to help our teams meet and exceed their goals.
Schedule
- Full-time, remote
- Flex PTO for exempt associates; up to 15 PTO days in first year for non-exempt associates
- 11 paid holidays
Responsibilities
- Monitor and adjust staffing/workloads to meet operational goals
- Support schedule modifications related to time-off, absenteeism, training, and onboarding
- Assist with campaign management, including monitoring progress and segmentation
- Participate in schedule creation aligned with business plans and productivity objectives
- Monitor real-time associate activities and deliver intraday reporting to leadership
- Collect historical data and create visual tools for trend analysis
- Support onboarding, training, engagement, audits, and tech troubleshooting
- Maintain compliance with telecommuter and attendance policies
Requirements
- Associate degree or equivalent work experience
- Minimum 2 years in call center operations or large-scale scheduling
- Strong organizational and problem-solving skills
- Skilled in basic math concepts
- Excellent written and verbal communication skills
- Proficient with Microsoft Office (especially Excel)
- Ability to multitask with competing priorities and work with urgency
- Technology troubleshooting experience
Preferred
- Advanced Excel skills
- Experience with workforce scheduling technology
- Back-office administration experience
Compensation & Benefits
- Pay range: $21–$23/hour (based on location, skills, and experience)
- Medical, dental, and vision insurance
- Voluntary benefits, HSA & FSA options
- Fertility & family planning benefits
- Paid parental leave and adoption assistance
- Employee Resource Groups and corporate wellness program
- 401(k) with Roth option and employer match (immediate eligibility)
If you thrive in a fast-paced environment, love solving operational challenges, and have a sharp eye for detail, we’d love to hear from you.
Happy Hunting,
~Two Chicks…