What Customer Operations Support contributes to Cardinal Health
Responsible for answering emails/fax from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
Schedule details:
Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at OR after 8pm, will receive a shift differential of $2/hr.
In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.
Qualifications:
High school diploma required
2-4 years experience preferred
Prior computer experience using Microsoft Office systems required
Customer service experience preferred
Previous Fax experience preferred
Prior experience in data entry
Accountabilities in this Role:
The Customer Care Specialist is responsible for performing all tasks relative to translating the customer’s information, including, but not limited to, demographics, product information, and order information.
Process customer order(s)
Makes decisions on document interpretation
Enters accurate information into the system
Meets performance and service level goals outlined by the department
What is expected of you and others at this level:
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Anticipated salary range: $16.75/hr
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD