| We’re seeking a Wire Desk Clerk to join the team. While this position will be remote (work from home), we do require the successful candidate to reside in the Pacific Time Zone. Description: As our Wire Desk Clerk, you will have the opportunity to manage numerous, time-sensitive wire transfer requests that require 100% attention and accuracy. You’ll process large quantities of data; therefore, must have strong attention to detail. Job Responsibilities:Manage daily wire transfer activities, ensuring time sensitive actions are processed firstReview documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirementsConfirm incoming wires, enter and/or release wires in bank system(s) accuratelyProvide timely response to customer inquiriesCommunicate with banks, resolve issues and manage reporting as neededMaintain Wire Transfer Request Log to ensure no wires are duplicated, including success of wiresAccess and navigate various instances of company “Title” systemProofread and release wire transfers entered into bank systems by othersRespond to internal and external customer inquiries and keep team members aware of any wires on hold or expected documents Requirements:High school or GED requiredData entry experience required1-year customer service experienceEscrow, Title Company, Mortgage or Banking preferredStrong PC skills and working knowledge of Excel requiredMust have excellent oral and written communication skillsExcellent interpersonal, organizational and time management skillsMust be able to adhere to appropriate company policies and proceduresMust be detail focused and possess excellent follow up skillsCandidates may be required to pass exam required for NJ Title Producer LicenseThis position can be performed anywhere except Colorado.Remote working requires 50 MB download and 7 MB upload internet speed |
