Use your billing skills to keep a fast growing legal tech company running smoothly, all from your home office. As a West Coast Billing Associate at Steno, you will handle complex invoices, fix discrepancies, and make sure clients are billed accurately and on time.
About Steno
Steno is a rapidly growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, cutting edge tools, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position.
Must reside in the Pacific Time Zone and be available Monday through Friday, 9:30 a.m. to 6:00 p.m. PST.
Work closely with billing, operations, and cross functional teams in a distributed environment.
What You’ll Do
⦁ Manage complex billing issues, discrepancies, and escalations for high volume client accounts.
⦁ Review and process invoices with precision, ensuring timely and accurate billing.
⦁ Identify and resolve inconsistencies between order requests, provider rates, and billing information.
⦁ Monitor and respond to billing requests by tracking Slack channels and other internal communication tools.
⦁ Collaborate with cross functional teams to refine billing workflows and improve operational efficiency.
⦁ Provide insight and recommendations to enhance billing processes and client satisfaction.
What You Need
⦁ At least 2 years of high volume billing and invoicing experience, including handling billing disputes.
⦁ Court reporter billing experience is a plus.
⦁ Strong problem solving skills and a process improvement mindset.
⦁ Ability to manage escalations and communicate clearly with internal teams and clients.
⦁ Proficiency using both Mac and PC, with comfort learning new systems quickly.
⦁ Experience with Google Workspace, Slack, and Zendesk or similar tools is preferred.
⦁ Strong organization, adaptability, and comfort wearing multiple hats in a fast paced environment.
⦁ A customer first mindset that balances accurate billing with positive, long term client relationships.
Benefits
⦁ Competitive pay in the range of 24 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you live on the West Coast and meet the requirements, this is the kind of role that tends to go quickly, so do not wait to raise your hand.
If you are a detail obsessed troubleshooter who loves solving billing puzzles and making processes cleaner every week, this could be your next home.
Happy Hunting,
~Two Chicks…