Help keep depositions covered and on-track by coordinating court reporter scheduling, managing weekend/urgent coverage, and supporting a white-glove experience for providers and clients.
About Steno
Steno is a fast-growing, tech-forward litigation support company modernizing the court reporting industry. The team operates with a hospitality mindset, focuses on reliability and innovation, and supports legal professionals with high-touch service and smart tools.
Schedule
- Full-Time, Remote / Hourly, Non-Exempt
- Sunday–Thursday coverage (Pacific Time hours)
What You’ll Do
- Build and maintain relationships with court reporters across multiple markets.
- Use Steno scheduling tools to book court reporters for depositions, confirm details, and follow up as needed.
- Manage conversations related to rates and invoices fairly and professionally.
- Monitor the job pipeline to recruit and vet new court reporters to meet demand.
- Partner with Marketing on campaigns and programs that grow court reporter talent pools and community trust.
- Track assignment deadlines and follow up to support on-time transcript delivery.
- Train court reporters on Steno tools, processes, and best practices.
- Share provider-facing feedback with operational leaders to improve workflows and the court reporter experience.
- Design programs that maintain a high service standard for Steno clients.
- Handle weekend scheduling coverage, including urgent/next-day requests, quick response to inquiries, and escalation of critical issues to leadership.
What You Need
- Court reporting agency experience strongly preferred.
- Comfortable on Mac and PC; Google Drive experience is a plus.
- CRM experience or willingness to learn.
- Strong customer service skills with a hospitality mindset; highly reliable and professional.
- Excellent written and verbal communication skills.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
- Analytical mindset with ability to pull reports and use tools to answer business questions.
- Ability to build strong relationships while also handling difficult conversations when needed.
- Interest in working at a tech start-up and growing with the team.
Benefits
- $20–$23/hour
- Health, vision, and dental benefits (company-sponsored, including dependent coverage)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- 401(k)
- Home office setup plus monthly internet/phone stipend
If you like juggling moving parts, keeping calm under deadline pressure, and building strong provider relationships, this role is built for you.
Happy Hunting,
~Two Chicks…