If you’re the kind of person who can juggle moving parts, stay calm under deadline pressure, and make people feel taken care of, this weekend coverage role will feel like home. You’ll help keep depositions staffed and on track, while building strong relationships with court reporters across markets.
About Steno
Steno is a tech-forward court reporting and litigation support agency founded in 2018. They’re focused on reliability, innovation, and a hospitality-first experience, using modern tools and white-glove service to support law firms and legal professionals.
Schedule
- Full-time, hourly (non-exempt)
- Remote (U.S.)
- Coverage: Sunday through Thursday
- Hours aligned to Pacific Standard Time
- Flexible schedule + flexible PTO
What You’ll Do
- Build and maintain relationships with court reporters across all markets
- Use Steno scheduling tools to book court reporters for depositions with accurate details and strong follow-through
- Manage conversations around rates and invoices professionally and fairly
- Monitor the job pipeline and recruit/vet new court reporters to meet demand
- Partner with Marketing on campaigns to build reporter groups and talent pools
- Track assignment deadlines and follow up to ensure transcripts are delivered on time
- Train court reporters on Steno tools/processes and promote best practices
- Collaborate with operational leaders to share frontline feedback and improve workflows
- Design programs that uphold high service standards for clients
- Handle weekend scheduling needs, including urgent/next-day bookings for court reporters and interpreters, fast responses, and escalation of critical issues
What You Need
- Experience at a court reporting agency (strongly preferred)
- Comfortable on Mac and PC; able to learn new systems quickly
- Google Drive familiarity (plus)
- Experience with CRMs or willingness to learn
- Strong customer service and “hospitality mindset” reliability
- Excellent written and verbal communication
- Highly organized, detail-focused, professional, and able to multitask in a fast-paced environment
- Analytical skills: able to pull reports and use tools to answer business questions
- Confident building relationships and handling tough conversations when needed
- Interest in working at a growing tech startup
Benefits
- $20–$23/hour
- Health, vision, and dental (generous plans for employees and dependents)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- 401(k) access
- Home office setup + monthly internet/phone stipend
If you like being the steady hand behind the scenes that makes chaotic schedules look effortless, this one’s a legit fit.
Happy Hunting,
~Two Chicks…