If you’re the type who thrives when the schedule is chaos and the stakes are real, this is your role. You’ll own weekend coverage, keep jobs staffed, and make court reporters feel supported while everything is moving fast.
About Steno
Steno is a fast-growing litigation and court reporting tech company founded in 2018. They blend cutting-edge tools with concierge, “white glove” service, built on values like reliability, innovation, and a hospitality mindset.
Schedule
- Full-time, hourly (non-exempt), Remote (U.S.)
- Coverage: Sunday through Thursday
- Hours aligned to Pacific Time (PST)
- Flexible schedule + flexible PTO
- Pay: $20–$23/hour
- Equity included
What You’ll Do
- Build and maintain strong relationships with court reporters across all markets
- Schedule and book court reporters for depositions using Steno’s tools, ensuring accuracy and timely follow-ups
- Track deadlines and follow up to ensure transcripts are delivered on time
- Analyze job pipeline demand, recruit and vet new court reporters, and maintain coverage readiness
- Help manage conversations around rates and invoices with professionalism and fairness
- Partner with Marketing on campaigns to grow court reporter groups and talent pools
- Train court reporters on Steno processes/tools and promote best practices
- Advocate for the court reporter experience by sharing frontline feedback and improving workflows
- Handle weekend scheduling for urgent or next-day jobs (including interpreters), respond quickly, and escalate critical issues as needed
- Help design programs that raise the standard of service delivery for clients
What You Need
- Experience in a court reporting agency strongly preferred (not required)
- Comfortable on both Mac and PC; able to learn new systems quickly (Google Drive is a plus)
- CRM experience or willingness to learn
- Strong customer service with a hospitality mindset
- Excellent written and verbal communication
- Highly organized, detail-oriented, and able to juggle multiple moving parts under time pressure
- Analytical mindset, comfortable pulling reports and using data to answer business questions
- Confident building relationships and handling tough conversations when needed
- Excited to grow with a tech startup
Benefits
- Health, Vision, Dental (generous employer-sponsored plans for employees + dependents)
- Wellness / mental health benefits for employees and families
- Flexible PTO
- Equity options
- 401(k) access
- Home office setup + monthly internet/phone stipend (and more)
This one’s a fit if you like being the calm in the storm. You’ll be the person who makes sure the right reporter is on the right job, every time, especially when it’s last-minute and everyone’s stressed.
Happy Hunting,
~Two Chicks…