If you like solving real client problems, translating tech-speak into plain English, and being the calm, capable first line of support, TheeDigital is hiring a Web Support Specialist to help clients troubleshoot websites, hosting, email, and related systems.
About TheeDigital
TheeDigital is a web design and internet marketing agency based in Raleigh, NC. Since 2004, they’ve helped businesses grow through modern design, development, marketing, and SEO. The company has seen strong year-over-year growth and has been recognized on the Inc. 5000 Fastest Growing Companies list.
Schedule
Remote option available (home office) or work from one of TheeDigital’s corporate locations. After-hours and weekend coverage may be needed.
What You’ll Do
- Manage and resolve support tickets through the ticketing system
- Support clients via phone, email, and chat for website troubleshooting, updates, plugin updates, hosting/server issues, and email setup/troubleshooting
- Identify root causes and resolve issues in a fast-changing environment
- Maintain professionalism and build strong client rapport
- Track billable time and send invoices promptly for support requests
- Set up development environments and launch websites
- Support internal teams with technical help and training
- Provide after-hours and weekend coverage as needed
What You Need
- 1+ year of experience in technical support and/or a web developer role
- WordPress support experience (WooCommerce, Shopify, and Google Workspace a plus)
- Strong communication skills, including explaining technical issues to non-technical users
- Strong organization and attention to detail
- Solid understanding of basic computer functions and ability to train others
- Domain transfers and DNS setup experience
- Understanding of web hosting and basic server administration
- Website maintenance: backups, restores, email hosting, and control panel experience
- Basic front-end skills: HTML5, CSS3, JavaScript
- Comfort with debugging tools (e.g., Chrome Inspector)
- Version control knowledge (Git and Buddy)
- Basic PHP understanding
- Ability to work independently and juggle multiple priorities
Benefits
- Competitive salary with results-driven bonus program
- Remote work option or in-office flexibility
- Paid vacation, sick days, and holidays
- Paid maternity, paternity, birthday off, and Election Day off
- Fully paid health benefits + wellness program (dental, vision, life)
- 401(k) with 4% company match
- Inhouse training + continuous education allowance
- Team culture with monthly teambuilding activities, outings, and learning opportunities
If you’re applying, be ready to provide your salary requirements and standard application materials.
Happy Hunting,
~Two Chicks…