VOLUNTEER ENGAGEMENT AND OPERATIONS COORDINATOR
LOCATION: This can be a remote position anywhere in the U.S. with a preference for the Chicago, IL area.
Join our dynamic team in this fantastic entry-level position to support a mission-based non-profit. You will directly support the MSA Coalition*, an MCI USA client since 2020. We believe in collaboration, advancement and doing exceptional work for our mission-focused associations and non-profits. Make MCI USA your next home!
Position Overview
The Volunteer Engagement and Operations Coordinator is responsible for supporting the MSA Coalition’s operations and ongoing volunteer engagement activities. As one of the organization’s primary points of contact and engine for the MSA Coalition’s administrative and operational functions, this individual will have intimate knowledge of the needs of the MSA community. By providing insight to inform staff and volunteer leaders on areas of opportunity while supporting engagement and collaboration across the organization, this is role is vital to the success and continued growth for the MSA Coalition.
If you have the following qualifications and experience, join our team by sending a cover letter with your salary expectations together with a resume.
- Bachelor’s Degree or equivalent relevant experience.
- Experience with support groups, volunteers/volunteering, non-profits and/or public charities a plus.
- Technical proficiency with databases (such as SalesForce), presentation technology, videoconferencing software, and Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computing skills.
Primary Duties and Responsibilities
- Serves as a point of contact for prospective volunteers and general MSA Coalition audience.
- Supports the volunteer recruitment process; matching MSA community members with opportunities that meet their needs, interests, and create a positive impact.
- Provides support and administration of MSA Connect, an online community platform.
- Maintains an accurate volunteer impact database to support leadership development and recruitment process.
- Supports the maintenance of the MSA Coalition donor database.
- Enhances donor retention and recruitment through reoccurring external communications including acknowledgment letters and timely donation recognitions.
- Leads the accounts payable process.
- Serves as a point of contact for the MSA Coalition’s community engagement and awareness activities.
- Provides administrative and logistical support for key volunteer leadership groups.
- Evaluates volunteer opportunities and provides ongoing assessment.
- Works with colleagues to identify and publicize opportunities for volunteers and volunteer programs.
- Provides consistent, up-to-date information to volunteers regarding organizational announcements, events, policies, and procedures.
- Supports the MSA Coalition research grant award process.
- Coordinates volunteer recognition and appreciation events and activities.
- Other administrative duties for the MSA Coalition as needed or required.
Qualifications
- Bachelor’s Degree or equivalent relevant experience.
- Computer literacy (Microsoft Office) and database familiarity.
Experience and Skills
- Excellent communication (written & oral) skills.
- Demonstrated ability to provide excellent customer service.
- Highly organized with the ability to prioritize and manage multiple projects.
- Ability to establish, nurture relationships, and an enthusiasm for meeting and working with a wide range of individuals.
- Team player who thrives in a collaborative environment.
- Technical proficiency with databases (such as SalesForce), presentation technology, videoconferencing software, and Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computing skills.
- Experience with support groups, volunteers/volunteering, non-profits and/or public charities a plus.
Physical Requirements
Must be able to:
- remain standing or sitting in a stationary position for many hours per day onsite
- occasionally lift, move or carry boxes weighing up to 50 pounds
- frequently move about inside a facility space.
Candidates must be authorized to work in the United States for any employer without sponsorship.
MCI USA is committed to Diversity, Equity and Inclusion. BIPOC applicants are strongly encouraged to apply.
MCI USA is an Equal Opportunity Employer.
About The Multiple System Atrophy (MSA) Coalition*
Since 1989 The Multiple System Atrophy (MSA) Coalition is devoted to improving quality of life and building hope for people affected by multiple system atrophy through:
- Providing patients and care partners with trusted and compassionate emotional support.
- Educating patients, care partners, and healthcare professionals with credible, critically important, and relevant information.
- Building a sense of community by connecting and unifying people affected by MSA.
- Funding patient-centric collaborative research aimed at alleviating symptoms, slowing disease progression, and discovering a cure.
- Playing a leading role in raising awareness and advocating for those impacted by the disease.