Purpose of Role: The Virtual Veterinary Technician role will support a digital proactive health strategy being launched by IAMS. This individual will be primarily responsible for engaging directly with pet parents via live chat in the areas of client education and generalized advice. Qualified applicants will excel at actively listening, communicating with empathy, and providing knowledgeable information. This position is part-time and hours will depend on applicant availability and business needs.
Principal Responsibilities:
- Engage with pet parents virtually and respond to questions via live chat.
- Provide veterinary advice in a manner compliant with the AVMA guidelines.
- Collect relevant pet information to effectively assess the situation and assist pet parents with connecting with a local provider if necessary.
- Be driven to resolve pain points quickly while building connections and trust with pet parents through accurate and credible knowledge sharing.
- Use pet parent information to provide personalized communication and determine the best actions.
- Proactively provide pet parents with relevant and approved educational resources as needed.
- Provide pet parents with nutritional guidance.
- Demonstrate integrity and ethics in all actions and behaviors
Key Supporting Competencies
- Create a great consumer experience
- Positive and upbeat tone
- Timeliness
- Listening
- Composure
- Integrity & Trust
- Customer Focus
- Problem-Solving
- Conflict Management
Minimum Qualifications
- Credentialed and Registered (LVT, RVT, CVT) Veterinary Technician
- Positive, service-oriented attitude
- Minimum 1 year of experience in related virtual work (veterinary medicine)
- Access to a laptop and a reliable internet connection, and the ability to use common communication tools to interact with clients on issues related to pet health and education
Preferred Qualifications
- 3-5 years of veterinary hospital and/or clinic experience
- Experience in teleadvice/telehealth
- Experience with problem-solving and critical-thinking skills
- Proven organizational skills
If you’re looking for an opportunity where you can take ownership of your work, where the pace is fast, and the environment is built around the importance of open communication, then we want to hear from you.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender, and age. Mars Petcare US is an Affirmative Action and Equal Opportunity Employer.
Visit www.mars.com to learn more about the company and for information about all current openings. Please, no agencies.
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