About our company
M.M.LaFleur is a fast-growing professional women’s wear company based in New York City. We aim to be the go-to wardrobe solution for women of purpose and to take the work out of dressing for work. We celebrate professional women through our thoughtfully-designed clothing and highly personalized service model.
Who are we?
We’re a group of entrepreneurs who are passionate about reimagining the way women shop and dress for work. We have a validated market and die-hard fans, a quickly growing revenue stream, and a smart and energetic team. We take our work (but never ourselves) very seriously. We are perfectionists who sometimes spill on our clothes. We are incredibly proud of the team and culture we’ve built, and are intensely focused on maintaining and evolving this special thing we’ve got going on.
About this role:
As a Virtual Appointment stylist, your main responsibility will be to drive sales through our virtual channel, facilitating virtual appointments and sending outreach using our clienteling platform. To be successful in this role, you will connect with clients, working to build up your own book of business and ensuring each customer you interact with walks away with an amazing experience. This position is a temporary, 3-month position to start.
Key Responsibilities:
This role is responsible for driving sales and generating revenue through M.M.’s virtual appointment channel. To do this, Virtual Appointment Stylists optimize the virtual appointment experience and utilize clienteling strategies. Key responsibilities will include, but are not limited to:
Work one-on-one with customers to drive revenue and create a white glove level of service:
Facilitate virtual appointments with individual customers, delivering a white glove level of service during every experience
Hit weekly virtual appointment targets
Maintain virtual appointment channel KPIs
Understand the needs of customers to provide the best possible service
Meet the customer where she is and direct her to the appropriate shopping path [appointment, invoice, lookbook, etc.]
Clientele all customers by developing a strong post-appointment experience
Drive appointment volume by pathing customers to their next appointment or clienteling to encourage bookings
Actively participate in styling workshops (virtually and in-person), establishing yourself as a styling expert
Help develop M.M.’s virtual channel by sharing feedback on the overall experience and recommending updates to the process/offering
Lead virtual events/workshops and develop content for these styling/new collection events
Build a book of business and clientele customers to keep them shopping with you as a stylist and us as a brand:
Differentiate M.M.’s level of service from other clothing companies through compassion & empathy
Utilize our clienteling platform to better understand your customers and their needs to drive revenue
Have a holistic view of all messages going out between weekly marketing meetings and proactive outreach to ensure customers don’t receive duplicate messages
Strategically segment customers to send targeted messages
Proactively reach out to lapsed clients (as determined by retention marketing) in order to drive otherwise-lost revenue and/or increase order frequency
Through outreach initiatives, drive customer appointment bookings or indirect sales
Clientele our top customers by creating a strong profile of each customer
Drive invoicing, lookbook and indirect weekly sales
Skills:
Prior sales and service-oriented experience
Experience building and managing a book of business
Ability to prioritize and operate around sales targets
You have excellent written and verbal communication skills. You are comfortable interacting with customers via email, over the phone, and during in-person styling sessions
You enjoy styling our customers and discovering new ways to make her life easier: 10-day trip and one small carry-on? No problem – you can create a packing list in no time
You are a problem solver. You aren’t afraid to take initiative and propose solutions
You’re a self-starter and comfortable with ambiguity. You can structure your day around high-priority tasks on your own
You can connect, feel empathy for, and interact easily with those around you
You are detail-oriented, accurate, and thorough, anticipating the needs of others (including customers and colleagues)
You are a quick learner and flexible; you understand that no two days are the same on a fast-growing team
You have a positive, can-do attitude! (Nothing is above or below you)