WHAT YOU WILL DO:
- Work 100% remote, in the convenience of your home
- Answer calls and/or web chats for a variety of different businesses and professionals.
- Take messages, screen new clients, book appointments, collect payments, and transfer calls
- Understand caller needs and provide business information
- Be part of a team and contribute to continued excellence
YOU SHOULD APPLY IF YOU:
- Have strong typing and multitasking skills
- Have access to high-speed internet (see requirements below)
- Have the ability to work flexible hours in a quiet setting remotely
- Are a professional and confident communicator with clients
- Are a proficient and confident computer user
- Speak smoothly and confidently in English (bonus points if you are bilingual)
WE WANT “ALL-STAR” AGENTS WHO ARE:
- Experienced professional communicators, verbally and in writing. You have worked in a professional setting that requires quality presentation and communication.
- Instruction readers and listeners. When receiving or giving information, you adhere to instructions to ensure you have carefully followed through, without skipping or missing anything.
- Solid ethical decision-makers. You value and demonstrate a high level of reliability, responsibility, integrity, and supportive team collaboration in everything you do.
- Caring and respectful of everyone. You know how to be an active listener and respond empathetically, even in the most demanding situations.
- Responsive to change and understanding that there is always room to improve. Whether receiving coaching on the job or helping improve processes, you understand that continual change makes Smith.ai a fantastic place to work.
- Multitaskers who can balance serving clients directly, too. You like the challenges and feeling of getting things done with proficiency, while ensuring your clients’ needs are met.
- Resourceful and able to navigate learning new things with ease. Whether it’s a new computer app or process at work, you learn quickly and can efficiently find the answers to your questions.
BEFORE YOU APPLY, YOU MUST HAVE:
- Desktop or laptop computer with Google Chrome browser installed
- Reliable broadband internet connection. Must have a less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
- Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
- Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached
CHOOSE FULL-TIME OR PART-TIME
We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. For part-time positions, you must be available 5 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.
COMPENSATION & BENEFITS
We invest in our team members and support their growth towards career advancement in both client-support and management roles as their experience grows. We pay our agents industry-leading wages, based on location and cost of living, to support our mission of hiring qualified candidates and building a strong community of healthy and happy agents at Smith.ai.
This position offers an hourly rate, paid weekly, with many opportunities for bonuses. Periodic raises are given based on performance and longevity with the company.
FOR AGENTS BASED IN THE U.S.:
- Starting, entry-level rate of $15/hour
- Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
- Paid training
- Healthcare benefits for agents working 30+ hours weekly
FOR AGENTS BASED OUTSIDE OF THE U.S.:
- Starting, entry-level rate of $11/hour
- Paid training
ADDITIONAL EARNING OPPORTUNITIES FOR ALL AGENTS INCLUDE:
- Weekly Team Player Award to earn at a higher hourly rate
- Employee referral bonus of $400
- Many more awards with earning opportunities
APPLY HERE