The Virtual Registered Nurse (RN) works in conjunction with primary care providers and support staff who provide healthcare solutions and clinical excellence to patients through virtual health primary care services using real-time audio-visual engagement. All duties and responsibilities are to be performed in compliance with state and federal laws and regulations governing the legal scope of nursing practice and practicing standard of evidence based nursing to each patient.
Work Relationships:
- Clinical Operations Managers and Directors.
- Clinic Manager, clinic staffed based team-members including providers and non-providers.
- Administrative clinical partners.
Working Conditions:
- Remote, non-center based.
- Needs to have a private space that is compliant with the telecommuter policy requirements to be able to maintain HIPAA standards.
- Must have access to high speed internet and phone lines.
- Ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements and ability to lift 50 lbs.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges
Primary Responsibilities:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
- Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
- Utilizes genuine and positive communication to make each customer feel informed, understood, and special.
- An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
- Pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
- Adherence to standards of business conduct and compliance.
Patient Care:
- Assess, screen, triage and perform treatment ordered for patients.
- Complete detailed and comprehensive data collection upon clinical intake, including appropriate evaluation of chief complaint, medication Hx, PMH, allergies, social Hx, etc.
- Review charts and records for completeness.
- Facilitate telehealth services by rooming patients in preparation for appointments. Ready the patient by checking quality of audio/video equipment and setting such as room lighting. Notify provider when patient is ready for visit.
- Accommodate the patient’s needs, preferences, and potential cultural, social, physical, cognitive, and linguistic and communication barriers to technology use.
- Process requests and referrals, providing efficient follow up with the patient, pharmacy, or other entity, as needed.
- Prepares drug refill, lab order, and imaging order requests for review by the provider as directed by department protocols and established standing orders.
- Oversee and coordinate the daily patient care flow, assisting and participating in all aspects of patient care for all patients within the center.
- Apply the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
- Provide patient education at virtual visit appointments including anticipatory guidance, information about chronic care, disease prevention and the promotion of health maintenance.
- Complete and/or track clinical orders and results daily.
- Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.
- Proper, concise and complete documentation in EMR, other computer-based applications, and/or paper-based forms for all assessments and procedures.
- Use best practices in telepresence skills to create a positive patient-clinician rapport and a meaningful encounter through technology.
- Provide clinical oversight and guidance for unlicensed assistive personnel.
- Comply with OSHA and HIPAA requirements, and follow policies and procedures as outlined by MedExpress and Optum Virtual Care.
- Other duties as assigned such as new models of care, new types of procedures, use of new technology, etc.
Learning, Ongoing Education, and Licensure:
- Obtain and maintain RN licensure in all Optum Virtual Care service areas.
- Maintain clinical skills and competency for all procedures and participate in training and mentoring of other clinical staff members.
- Completes clinical competency evaluation/review as determined by leadership.
- Maintain technical skills and apply new knowledge to position according to clinic policy.
- Maintain knowledge of Medical Terminology and standards of nursing care.
- Maintain knowledge of common safety hazards and precautions to establish a safe work environment.
- Read and keep up-to-date on all department communications.
- Complete all assigned training.
- Documentation of competency is required for all role appropriate procedures, in addition to State specific licensure or certification as applicable.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
- Must be a graduate of an accredited School of Nursing with current and unrestricted RN licensure in a Nurse Licensure Compact State.
- Minimum 2+ years dedicated nursing experience in urgent; emergency; ICU; and/or primary care preferred.
- Primary or urgent care nursing experience preferred.
- Required to maintain CEU/CNE’s as applicable for licensure.
- Experience using audio/visual technology or video conferencing platforms required.
- Ability to work efficiently and effectively in fast paced, innovative environment.
- Ability to effectively manage multiple, competing priorities.
- Ability to work independently and as part of a high performing team.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to nursing practices.   Â
- Knowledge of computerized information systems used in business applications and clinical management systems (EMR).
- Perform duties in accordance with the customary rules of ethics and conduct of the applicable State Board of Nursing and other such regulating bodies. Â
- Strong commitment to customer service and excellence in healthcare.
- Ability to communicate effectively both orally and in writing.
- Telehealth certification preferred.