Support clinical operations and ensure a seamless member healthcare journey.
About CrewBloom
CrewBloom connects top global talent with innovative companies seeking remote professionals. We provide growth-focused opportunities for individuals to thrive while supporting organizations in building high-performing teams. Our culture values inclusivity, collaboration, and continuous professional development.
Schedule
- Full-time, remote position
- 8-hour shifts in EST or PST time zones, with a 1-hour lunch break
- Requires reliable internet and backup connection
What You’ll Do
- Support members by monitoring workflows, managing appointments, and responding to inquiries via chat
- Maintain accurate member records across baseline health services
- Provide real-time issue resolution for at-home and in-lab appointments
- Coordinate with clinical vendors and update SOPs to improve member experience
- Audit and reconcile laboratory bills for accuracy
- Collaborate with Operations and Clinical teams to solve member and vendor issues
- Track member experience metrics and propose improvements
- Represent member needs in weekly stakeholder meetings
What You Need
- At least 1 year of professional experience in a relevant role
- Proficient in spoken and written English
- Strong communication, empathy, and problem-solving skills
- Experience using chat platforms and AI tools (e.g., ChatGPT)
- Familiarity with productivity tools like Notion, Airtable, Slack
- Ability to work independently in a remote environment
- Strong organizational and critical thinking skills
Technical & Work Environment Requirements
- Internet: Primary 15 Mbps, backup 10 Mbps
- Device: Desktop/laptop (Intel i5 8th gen+ or equivalent, 8 GB RAM minimum) with a backup device meeting i3 or better
- Webcam and noise-canceling USB headset
- Quiet, dedicated home office space
- Smartphone for communication/verification
Benefits
- Collaborative and inclusive team culture
- Daily opportunities to learn, innovate, and excel
- Limitless career growth potential
- Fast-paced, engaging work environment
- Flexible remote work from anywhere
- Healthy work-life balance with no commute
Make a real impact supporting patients and clinical teams from anywhere in the world.
Happy Hunting,
~Two Chicks…