Care meets coordination. CrewBloom is seeking a Virtual Assistant (Healthcare) to support our client’s Clinical Operations team. You’ll help members navigate their wellness journeys—from lab testing and diagnostics to clinician consultations—ensuring every step is seamless, empathetic, and efficient.
About CrewBloom
CrewBloom connects elite global professionals with forward-thinking companies. In this role, you’ll be the operational backbone of a healthcare team dedicated to transforming how patients experience care.
Schedule
- Full-time, remote position
- 8-hour shifts in EST or PST, with a 1-hour lunch break
What You’ll Do
- Member Support
- Master system workflows to ensure accurate and smooth automation.
- Schedule, track, and manage member appointments with clinical partners.
- Provide empathetic, real-time assistance for patient inquiries via chat.
- Keep databases updated with member progress and case notes.
- Troubleshoot and resolve scheduling or lab-related issues quickly.
- Clinical Partner Coordination
- Communicate with lab and clinical vendors to maintain accurate, up-to-date records.
- Audit bills and reports from partners like Getlabs or Labcorp.
- Assist in refining SOPs to elevate the overall patient experience.
- Operations & Problem Solving
- Collaborate with cross-functional teams to resolve operational challenges.
- Identify workflow inefficiencies and propose solutions.
- Analyze member feedback and experience data to drive service improvements.
- Participate in weekly team meetings to advocate for member needs.
What You Bring
- Excellent spoken and written English communication.
- 1+ year of professional experience in a healthcare, operations, or customer-facing role.
- Strong problem-solving and organizational skills.
- Experience using Notion, Airtable, Slack, and chat or AI tools (e.g., ChatGPT).
- Empathy, attention to detail, and the ability to multitask under pressure.
- Comfort working independently in a remote setting.
Tech & Workspace Requirements
- Internet: Primary 15 Mbps / Backup 10 Mbps
- Computer: Intel Core i5 (8th gen+) or AMD Ryzen 5, 8GB RAM minimum
- Backup device: Intel Core i3 or better, operational during outages
- Webcam, noise-canceling headset, smartphone
- Quiet, dedicated home workspace
Benefits
- 100% remote with flexible work-life balance
- Meaningful work supporting patients’ health journeys
- Inclusive, mission-driven company culture
- Opportunities for professional development and advancement
- Collaborative, fast-paced environment where your input matters
If you’re detail-driven, compassionate, and thrive in a role that blends people, process, and purpose—this is the job for you.
Happy Hunting,
~Two Chicks…