ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
We are looking for experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.
Project Hours:8 am – 5 pm PST, Tuesday – Saturday
Hourly Rate:To be discussed in the interview phase
Commitment:40 hours per week6 months
Orientation Start Date:ASAP. Live and self-paced schedule will be 8 am – 5 pm local time for 2 weeks.
Project Start Date:ASAP
Responsibilities Include:
- Answering high-level tech support and customer service questions via chat and email.
- Identifying recurring customer issues, helping to solve them, and escalating advanced issues for review.
- Troubleshooting issues live with customers and finding creative solutions for technical concerns.
- Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team.
- Suggesting customer response templates and online help documentation.
- Having virtual coffee with us.
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Amazing written English communication skills
- Live streaming experience. You don’t need to be the next, biggest video game or blog streamer but you must have some streaming and encoder experience
- Internet savvy
- Ability to be flexible with a developing and fluid scope of work
- High Level of Empathetic and Technical communication
- Excellent attention to detail and ability to recognize patterns
- Comfortable following detailed workflows
- Able to handle multitasking in multiple windows and programs
- Great people skills and a desire to learn new things
- Candidates interested in a long-term position only
- Located in the West Coast, USA
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.