REMOTE /DIGITAL HEALTH /FULL-TIME
The Company
Fuzzy is your pet health partner. On a mission to make pet care more accessible, Fuzzy is a subscription-based service offering members 24/7 Live Vet Chat support, virtual vet consultations, and on-demand answers from a team of licensed, on-staff pet health experts. Fuzzy also offers pet parents vet-tested and recommended products and personalized programs for nutrition, training, and obedience.
Through technology, we’re creating a different type of relationship between pet parents and their veterinary caregivers – one that’s personal, empowering, and focused on improving the lives of animals.
The Role
We are looking for full time Veterinary Support Specialists for our overnight shifts to provide Fuzzy Pet Health customers with a compassionate, thorough, and a medically excellent tele-health experience. Our customers subscribe to the Fuzzy Pet Health digital health experience to get professional, point of need advice about all manner of issues they are having with their pets. You’ll be responsible for using an evolving diagnostic framework to evaluate, consult, and advise pet owners, and following up with customers to ensure successful outcomes.
You’ll use your expertise and training to triage inbound emails and chats, ranging from counseling customers who are experiencing urgent and emergency issues, needing to stabilize their pet and get them to an urgent care facility, to talking owners through minor issues and providing general advice on issues like food allergies, nutrition, dermatology, and parasites.
What We’re Looking For
CVT, RVT, or LVT or currently studying to achieve accreditation
Actively enrolled DVM students are also welcome to apply
At least 5 years of clinical experience
You love pets and are passionate about helping owners be awesome pet parents
Excited about the potential for digital transformation in veterinary medicine and you want to make a BIG impact on pet health
Enthusiasm, collegiality, and integrity are at the core of who you are and how you work
Reliable, accountable, and find joy in your chosen profession.
Flexible to work weekends or holidays.
Responsibilities
Provide Fuzzy’s pet parents with a compassionate, thorough, and a medically excellent telehealth experience
Use your expertise and training to triage inbound emails and chats to mitigate a variety of situations
Provide counsel to customers experiencing urgent, emergency issues and needing to stabilize their pet in order to get them to a proper care facility
Talk owners through minor issues and provide general advice on matters related to mild food allergies, nutrition, dermatology, and parasites
What We Offer
Competitive Salary
Employee stock options in a VC backed startup
Comprehensive health, dental, and vision
Flexible PTO for full time employees
A collaborative team of people who live our core values everyday
Our team is fully remote and distributed around the US