This role is for the organized “quality hawk” who can manage vendors, contracts, and compliance without letting details slip. You’ll keep vendor performance tight, audit ready, and aligned with regulations so production stays smooth and SLAs do not get wrecked.
About First American
First American’s National Production Services division provides title and escrow production support across mortgage, commercial, direct, and agency channels. It’s a people first company with a long track record, and this team sits at the intersection of vendor relationships, compliance, and service delivery.
Schedule
- Full time, remote
- Eligible states: CA, FL, GA, MD, MA, NJ, NY, NC, PA, SC, VA, WV
- Pay range: $22.80–$30.38 per hour (based on skills, experience, and location)
What You’ll Do
⦁ Serve as a primary contact for vendors, business channels, and internal stakeholders
⦁ Manage vendor compliance requirements and supporting documentation
⦁ Monitor vendor performance against company quality standards, regulatory requirements, and state and federal law
⦁ Confirm vendor compliance with applicable state regulations and internal policies
⦁ Oversee vendor onboarding, process applications and contracts, and maintain vendor profiles in the Vendor Panel
⦁ Manage contract life cycle across multiple vendor types
⦁ Analyze weekly reporting to spot trends, gaps, and coaching opportunities
⦁ Counsel underperforming vendors and help drive corrective action
⦁ Maintain enterprise vendor inventory and document repository
⦁ Support and maintain vendor management program policies and procedures
⦁ Provide reporting and feedback on vendor findings to leadership
⦁ Support audits to measure satisfaction, delivery, and compliance (and possibly help recruit new vendors)
What You Need
⦁ 2–5 years of related title experience
⦁ High school diploma or equivalent
⦁ Strong customer service and relationship skills with vendors and internal partners
⦁ Residential and commercial title experience, including title examination
⦁ Negotiation skills and the ability to manage customer needs while working through vendor issues
⦁ Knowledge of title products, state regulations, and guidelines
⦁ Ability to analyze data and make decisions within defined procedures
⦁ Strong prioritization skills and comfort juggling multiple tasks
⦁ PC proficiency: Microsoft Word/Excel, Outlook, SharePoint, PowerPoint, and Visio
Benefits
⦁ Medical, dental, and vision coverage (based on eligibility)
⦁ 401(k)
⦁ PTO and paid sick leave
⦁ Employee stock purchase plan (based on eligibility)
⦁ Inclusive, people first culture with growth opportunities
If you’ve got title experience and you like being the person who makes the process cleaner, faster, and more compliant, this is a strong remote move. Apply while it’s fresh.
Bring the structure. Protect the quality. Keep the vendors honest.
Happy Hunting,
~Two Chicks…