Job Description
Starting wage: $15.00/hour + performance-based tiers! The current team average is $17.50/hour!!
Hours: Fulltime, Monday – Friday 8:00 am – 5:00 pm Mountain Time
Location: REMOTE
UTILITY ACTIVATIONS SPECIALIST
Overview
Are you looking for a company that puts YOUR growth first? Conservice is the place! As an Activation Specialist at Conservice, you will contact utility providers to get utilities turned on at our client’s homes to ensure a smooth transition for our clients as repairs are made or in between tenants.
Responsibilities
As an Activations Specialist, you will:
Learn and follow complex, unique, and different methodologies to meet client needs by navigating different documents, programs and websites almost simultaneously.
Coordinate utility requests with utility providers through phone, email, fax, and online
Resolve urgent issues in a timely manner
Provide updates though notes and messages to clients through Conservice software, professional written correspondence is expected
Maintain relationships with brokers through direct professional contact and communication
High phone usage-spending more than 90% of your day on outbound calls with utility providers scheduling start/stop dates for utility accounts, confirming account information, researching and addressing incomplete utility requests and property issues (i.e. liens, balances, inspection, and repairs.)
Expected to complete multiple utility requests while waiting on hold, through other modes of activation processes (ie. paper forms, email or online)
Able to maintain a strong work flow while under shifting priorities and tight or short deadlines, which increase stress
Authorized to pay account balances, request payments
Preferred Skills
Adaptability and problem-solving skills
Attention to detail with the purpose of achieving high accuracy
Professional communication skills, written and verbal
Excellent computer navigation skills
Good organizational and time management skills to maximize completed work and prioritization
Willingness to learn Conservice software
Ability to work independently and with a team
Comfortable being on the phone working with utility providers
A desire to learn and grow