Join the VRChat Team!
VRChat offers a first-of-its kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device.
Job Overview
We’re looking for someone who’s interested in assisting the VRChat community with questions and troubleshooting that comes up in day-to-day use, collecting community feedback, engaging with the VRChat community, and providing feedback on the direction of the VRChat platform. VRChat is a “live” platform that’s constantly updated and evolving, so you’ll see your work have an immediate impact to our massive global community of users.
Job & Team Impact
As a member of the User Support team, you will help solve issues with the application and keep your finger on the pulse of the community. The ideal candidate is engaged and devoted to the idea of a healthy online social VR community. If you’re interested in working with and helping the massive worldwide VRChat community, then this role could be right up your alley.
Duties and Responsibilities
Handle emails sent to our various support inboxes, making sure such tickets are delegated or responded to properly and in a timely manner
Keep in touch with the VRChat community, happenings in the community, new creations, and innovations, and generally know what’s going on
Organizing feedback and reported issues from users into bug reports to be forwarded to engineers
Relay community concerns and feedback to the development team
Keep track of community feedback via our Feedback site
Experience, Skills, and Qualifications
3+ years of experience in a support or community management role
Previous experience with ticket-based support systems
Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
Excellent verbal and written communication skills
Ability to communicate with a wide variety of disciplines within the team
Self-starter and independent that can successfully follow through on initiative without the assistance of others
Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines with high quality
A basic level of understanding of Unity
Bonus Points
Multilingual capability
Extended technical knowledge or experience with Unity 3D
Experience with the VRChat SDK
Experience working on a “live” app, shipping frequent updates, and responding to user feedback
Benefits
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Onboarding Hardware Stipend
Paid parental leave benefits