We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.
Our Workforce Is Expanding Beyond New Hampshire!
We currently offer remote work for those residing in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
The Opportunity
The User Experience Researcher provides insights into the user experience, helping product and design teams to create user-friendly products based on user feedback rather than assumptions. You will conduct usability tests, expert evaluations, and in-depth research interviews to create personas, customer journey maps, process flows and more.
This is a remote friendly position (#LI-Remote) and you will report to the Assistant Vice President Customer Experience Insights.
In this Role You’ll Get To:
- Lead user research to uncover new insights and opportunities, understand current needs and expectations, and test potential design solutions.
- Collaborate with partners, designers, product managers and developers on research activities, strategy sessions, brainstorming, design, and testing of new concepts.
- Establish a research portfolio that looks across the end-to-end lifecycle according to SNHU’s customer experience strategy, value chain, and customer performance indicators.
- Manage multiple research projects simultaneously by coordinating scope, timeline, and partners in detailed project plans and other project documents.
- Develop well-crafted research plans with clear research goals.
- Conduct usability sessions.
- Develop and implement quantitative surveys.
- Conduct partner and client interviews.
- Create prototypes using Figma or similar technology.
- Identify insights by analysis of quantitative and qualitative data from research.
- Translate insights into relevant recommendations across digital and physical products, services, and spaces, providing a pipeline of data for product teams to improve the customer experience.
- Create communication tools to share insights across the development teams.
- Present research findings to the larger team in a clear and organized fashion.
- Implement a research strategy by collaborating with product teams, customer experience (CX) team members, and partners to identify research goals and priorities.
- Stay informed about competitor products, industry trends, and customer experience (CX) trends (both inside and outside of the higher education industry) to understand trends in consumer expectations and opportunities for additional research.
- Ensure compliance with legal and ethical guidelines.
- Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.
What we’re Looking For:
- Three years of experience in research, user experience, or human-centered design.
- Bachelor’s degree in related field. Equivalent of experience in lieu of degree acceptable.
- Experience designing and conducting qualitative and quantitative research.
- Work within diverse and cross-departmental teams.
- Interest and experience with people and cultures.
- Experience in a hyper- fluid operating environment.
- Experience optimizing the customer experience and delivering measurable improvements.
- Excellent customer service abilities.
Are Benefits Important to You?
We offer exceptional benefits, many available starting on the first day of employment:
Anthem BlueCross affordable, low-deductible Medical Insurance available on day one
Low to no-cost Dental, Vision and Life Insurance options
5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays
A 401(k) Retirement Plan with an annual employer contribution of up to 6%, subject to eligibility and vesting criteria
Tuition Benefits with family offerings
Who Are We?
SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.
Remote Work Disclaimer
Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions. APPLY HERE