Use your appliance repair brain without crawling behind another dryer. This fully remote Triage & Virtual Support Technician role lets you diagnose issues, support customers, and set field techs up for success, all from home. You’ll be the brains behind smooth, efficient repairs and happy customers.
About Lake Appliance Repair
Lake Appliance Repair is one of the largest privately held appliance repair companies in the country. Their technicians provide in-home service on major kitchen and laundry appliances, and the triage team keeps those visits efficient, accurate, and profitable. You’ll be a key part of that front line.
Schedule
- Full-time, remote role
- Hourly pay: $20–$25 per hour + performance bonuses
- Consistent schedule provided by the employer
- Work is phone and tech based, supporting customers and technicians
What You’ll Do
- Assess incoming service requests and diagnose appliance issues remotely
- Identify required parts to streamline technician visits
- Provide virtual troubleshooting support to customers, including minor fixes when appropriate
- Document cases, troubleshooting steps, and solutions in the system
- Help technicians with pre-visit planning so they arrive prepared
- Partner with parts and customer service teams to optimize repair timelines and reduce callbacks
What You Need
- At least 1 year of hands-on appliance repair experience
- Strong diagnostic skills and familiarity with common appliance issues
- Excellent communication and customer service skills
- Comfortable using technology, video calls, and remote diagnostic tools
- High school diploma or equivalent required
- Ability to pass a company-paid background check and drug screening every 2 years
- EPA certification is a plus but not required
Benefits
- $20–$25 per hour based on experience, plus performance bonuses
- 18 days paid time off per year
- Sick pay and holiday pay
- Retirement plan
- Long-term stability in an essential service industry
- Training, support, and room to grow with a respected, growing company
Remote appliance roles that actually use your field skills are rare. If this sounds like you, move on it before it’s gone.
Happy Hunting,
~Two Chicks…