Help customers solve appliance issues from home while supporting technicians in the field. If you’re sharp with diagnostics and thrive in a fast-paced service environment, this role will fit you well.
About Lake Appliance Repair
Lake Appliance Repair is one of the largest privately held appliance repair companies in the country. We provide in-home service for major appliances along with virtual troubleshooting support for customers nationwide. Our teams operate with professionalism, transparency, and a strong focus on customer experience.
Compensation
• $20–25 per hour, depending on experience
• Performance bonuses
• 18 days of paid time off per year
• Sick pay and holiday pay
• Retirement plan
Schedule
• Full-time
• Remote
• Fast-paced support environment
Responsibilities
• Diagnose appliance issues remotely and determine parts needed
• Provide virtual troubleshooting support for customers (phone/video)
• Document cases, steps taken, and resolutions with accuracy
• Assist field technicians with pre-visit planning and case prep
• Collaborate with parts and customer service teams to streamline repair workflows
• Support daily operations to keep cases moving efficiently
Requirements
• 1+ year of appliance repair experience (required)
• Strong diagnostic skills and familiarity with common appliance failures
• Excellent communication and customer service skills
• Tech-savvy and comfortable troubleshooting over video
• Strong problem-solving ability and independent work habits
• High school diploma or equivalent (required)
• Ability to pass company-paid background and drug screening
• EPA certification is a plus
Benefits
• Competitive pay with bonus opportunities
• Retirement plan
• Paid holidays, PTO, and sick pay
• Stability in an essential industry
• Ongoing training and advancement opportunities
• Supportive, team-oriented company culture
If you’re an experienced technician who enjoys helping people, solving problems quickly, and working remotely, this is a strong next step.
Happy Hunting,
~Two Chicks…