Overview of the role
TrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies – and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focusing on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. The TrevorSpace Community Moderator will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services to evaluate at-risk content.
Who you are
- Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them.
- Clear Communicator. You can communicate your thoughts clearly and succinctly. You are open about your experience and needs, and can help us understand how to best support you; you are comfortable communicating with users online in a personable way.
- Compassionate. You’re someone who can process challenging situations with patience, kindness, and active listening skills. You demonstrate compassion to our LGBTQ youth, and to yourself; you know when things are getting to you, and reach out for support when needed.
- Critical Thinker. You are skilled at taking complicated, nuanced situations and figuring out the best path forward based on policies and an equitable approach to decision-making.
- Flexible. TrevorSpace operates 24/7/365, so we need supervisors who are willing and able to work a non-traditional schedule, including late nights or very early mornings. Coffee/tea lovers are welcome!
- Friendly. You are patient with requests for support from the youth we serve, attentive to their needs, and enthusiastic to help them.
- Passionate. You care about LGBTQ youth and you care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
- Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.
What you’ll do
- Perform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself
- Assist with moderation to keep the community fun, safe, and affirming, including reviewing users and content that were flagged by other users for unwanted behavior
- Proactively review public user content for potential violations of community guidelines. Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards
- Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation
- Document and share user feedback and suggestions to improve the community
- In rare situations, work with emergency services to send support to youth in crisis
Benefits
- Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
- Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
- Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)
- Fun virtual office environment and passionate team
- Online Subscription to Headspace, a digital meditation platform
- Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
- The Trevor Project is an equal opportunity employer
Your application
We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next TrevorSpace Community Moderator at The Trevor Project!