Resident is searching for a proactive leader to manage order fulfillment, payment review, and operational excellence behind the scenes. If you’re fluent in logistics, fraud prevention, and team management, this fully remote role is your chance to make an impact.
About Resident
Resident is a fast-growing omnichannel home furnishings company known for comfort-driven, award-winning brands like Nectar, DreamCloud, Awara, and Siena. Since launching in 2017, we’ve disrupted the industry through data science, performance marketing, and e-commerce innovation. We operate as a remote-first company and are committed to big thinking, inclusivity, and customer love.
Schedule
- Full-time
- Monday–Friday
- Remote within the United States only
What You’ll Do
- Lead, mentor, and develop Transit & Review team members
- Oversee order fulfillment workflows, shipping exceptions, fraud reviews, and refund processes
- Monitor KPIs, track performance trends, and ensure quality assurance
- Coordinate with cross-functional teams and external partners (e.g., BPOs)
- Build SOPs, improve operational efficiency, and manage workspace tools (e.g., Google Sheets)
- Use data analysis to inform process changes and optimize customer experience
What You Need
- 1–3 years in a supervisory/leadership role
- 1–3 years experience in logistics, order fulfillment, or fraud/payment risk
- Proficiency in Excel or Google Sheets (e.g., formulas, filters, validations)
- Experience managing remote teams and working in fast-paced environments
- Strong time management, decision-making, and organizational skills
- BPO experience preferred; SOP/process mapping skills a plus
Benefits
- $26–$28 per hour
- Health, dental, and vision insurance
- HSA contributions and 401(k) with match
- Take-What-You-Need PTO policy
- Cell phone/internet stipends + WFH office setup
- Free mattress and Friends & Family discount
- Wellness perks and remote-first culture
Apply now and join a modern company where excellence meets comfort.
Be the reason behind every smooth delivery and happy customer.
Happy Hunting,
~Two Chicks…