This is an ops transformation support role. You’ll help drive change projects by collecting data, tracking performance, spotting trends, and supporting rollout adoption across teams. Think “process improvement + analytics + cross-functional execution,” not just admin work.
About One Call
One Call helps injured workers get the care they need when they need it. They’re remote-first and run on values like Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply.
Schedule
Full-time
Remote (United States)
No posting deadline (applications accepted on an ongoing basis)
What You’ll Do
- Collect and organize data to support transformation projects and initiatives
- Use analytics to monitor performance metrics, identify trends, and measure initiative impact
- Identify improvement opportunities through data and root-cause analysis
- Support transformation tech initiatives with pre- and post-testing as needed
- Partner cross-functionally with Operations and IT to align initiatives to business goals
- Work with SMEs and operational leaders to gather the info needed to execute initiatives
- Influence stakeholders (internal and external) to help implement strategies and hit objectives
- Build reporting/analytics on initiative outcomes and flag improvement opportunities
- Deliver on functional commitments on time, with minimal day-to-day instruction
What You Need
- Associate’s degree in a related field + 1–2 years relevant experience, or equivalent education/experience
- Strong data analytics skills and comfort working with performance metrics
- Process improvement mindset (seeing what’s broken, why it’s broken, and how to fix it)
- Clear written and verbal communication across levels of an organization
- Solid collaboration skills with IT, Ops, and operational leaders
- Microsoft Office proficiency
- Ability to stay productive and self-directed in a work-from-home environment
- General familiarity with workers’ comp is helpful (they mention it), but the bigger win is being able to learn the industry fast
Benefits
- Pay range: $46,700 – $70,100/year
- Remote-first flexibility
- Time off: 8 company holidays + 2 personal days + minimum 18 days PTO
- Medical, dental, vision, pet insurance
- 401(k) with matching
- Company-paid life insurance + short/long-term disability
- Colleague Assistance Program + One Call Foundation support during hardships
Urgency
No deadline listed, but transformation teams hire when initiatives are active, so it’s worth applying while it’s fresh.
Happy Hunting,
~Two Chicks…