Job TypeFull-timeDescription
The Transcription Coordinator is responsible for monitoring the transcription email folder, fielding transcription-related phone calls, tracking in and prioritizing jobs, maintaining shared job calendars and spreadsheets, and communicating regularly with clients, reporters, and transcribers regarding audio/transcript statuses, orders, and requests.
TRANSCRIPTION COORDINATOR ESSENTIAL FUNCTIONS:
- Field all transcription-related emails and phone calls
- Receive and track in audio and files from digital reporters
- Monitor transcription job “bin†and prioritize jobs in order of due date
- Communicate with digital reporters and transcribers regarding audio/transcript statuses
- Maintain shared calendar with job due dates
- Communicate with clients regarding transcript orders and requests
- Coordinate deliverables with production department
- Provide estimates for client-provided audio transcription requests
- Guide clients through the client-provided audio transcription request process
- Maintain shared lists/spreadsheets for job tracking purposes
- Enter job notes in Reporter Base
- Enter case/firm/contact notes in Reporter Base
- Other duties as assigned
TRANSCRIPTION COORDINATOR LOCATION:
Fully Remote
TRANSCRIPTION COORDINATOR SHIFT:
8:00am – 4:00pm EST
TRANSCRIPTION COORDINATOR COMPENSATION:
$21.00 – $23.00 per hourRequirements
Bachelor’s degree and/or experience in an office or customer-service setting preferred. Remote work experience preferred but not required. Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.