Overview
We are currently looking to hire several Full-Time Temporary Transcribers to transcribe portions of health plan member responses to IVR (interactive voice response) calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information. This role may convert to a regular full-time role in 2023 as business needs evolve. The rate for this role is $17.00/Hr.
Responsibilities
Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
Complete strategic transcription/marking projects as requested
Report member DNC requests to Transcription Manager
Escalate member reports of Adverse Events to the appropriate PM/SC as necessary
Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary
Complete all responsibilities as outlined on annual Performance Plan.
Complete all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualifications
Excellent written and oral communication skills
Able to type at least 50 wpm accurately
Excellent listening skills
Ability to work independently with minimal supervision
Ability to work under pressure with time constraints
Proficient with Microsoft Word, Excel, Outlook, Internet Explorer
Bachelor’s degree preferred
Knowledge of Spanish a plus
Healthcare experience a plus
