Transcriber (Bilingual – Spanish/English) – Temporary

Transcribe portions of member responses to IVR calls using proprietary tools in accordance with HIPAA and company standards. 
Bilingual candidates are required for this opening.
This is a remote role so the candidate can live anywhere in the US. Initial hours will be 8-4:30 pm for the first week or two to ensure equipment works/training is completed. Once training is completed the hours are flexible as long as candidates maintain a 40 hour work week. This role will start as temporary but will be re-evaluated and could potentially go full-time in the future.


  • Transcribe portions of insurance plan member responses to IVR (Interactive Voice Response) calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.
  • Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
  • Complete strategic transcription/marking projects as requested.
  • Report member Do Not Call requests to Transcription Manager.
  • Escalate member reports of Adverse Events to the appropriate Project Manager/Sales Consultant as necessary.
  • Escalate negative comments to the appropriate Project Manager/Sales Consultant as necessary.


  • Bilingual in Spanish.
  • Excellent written and oral communication skills.
  • Able to type at least 50 wpm accurately.
  • Excellent listening skills.
  • Ability to work independently with minimal supervision.
  • Ability to work under pressure with time constraints.
  • Proficient with Microsoft Word, Excel, Outlook, Internet Explorer.
  • Bachelor’s degree preferred.
  • Healthcare experience a plus.
  • Transcription test must be taken.

Base compensation is $17/hr. Offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.