Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Transaction Processing Associate II
Fully Remote Position (work from home)
$15.00 (hr)
Job Purpose:
Fulfill the adjudication life cycle for health insurance claims through either data entry of information or adjudication and resolution.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Role Information:
A position that values speed and accuracy
On-the-job virtual paid training scheduled M-F 8:00AM – 4:30PM EST
Position is virtual; home internet via Ethernet hardwire access is required
Payrate will be discussed during the interview process
Candidates will be expected to communicate virtually via computer conference and/or phone
Requirements:
Must be at least 18 years old with a high school diploma or a GED
Must have knowledge of computers and at-home work setups
Must be able to type 35+ words per minute
Must be able to submit to and pass a background screening
Must be receptive to coaching and training as minimal quality requirements are in place.
Relevant skills:
Attention to detail
Ability to be a self-starter and work with a high level of autonomy but also collaborate
Insurance claims experience is preferred
Medical terminology is beneficial but not required
General Profile
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.
Functional Knowledge
Has developed skills in a range of processes, procedures, and systems.
Business Expertise
Integrates teams for the best outcome and achievement of company goals.
Impact
Impacts a team, by example, through the quality service and information provided.
Follows standardized procedures and practices.
Receives regular, but moderate supervision and guidance.
Leadership
Has no supervisory responsibilities.
Manages own workload.
Problem Solving
Ability to problem solve without supervisory approval.
Evaluates and selects solutions from established operating procedures.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Captures and validates more complex data.
Pre-adjudicates documents and corrects data.
Researches and examines issues and ensures information is available for next steps.
Conducts extra searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data.
Follows up on pending research documents.
Returns electronic data forms to the customer for additional information.
Performs other duties as assigned.
Complies with all policies and standards.
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