Help train and support a national remote customer service team from home. If you love building training that actually sticks and enjoy coaching new hires as they grow, this Training Specialist role with American Specialty Health lets you do that full time in a stable, remote setup.
About American Specialty Health
American Specialty Health is a national healthcare services company that partners with health plans, employers, and practitioners to help people live healthier, longer lives. They support large call center and operations teams across the country and invest heavily in quality, compliance, and member experience. As a Training Specialist on the ASHCare Managed Services team, you will be right in the middle of that mission, shaping how agents learn and perform.
Schedule
- Full time, remote role within the United States
- Work from home with company provided equipment
- Must have a dedicated home workspace
- Stable high speed internet required, minimum 50 Mbps download and 10 Mbps upload (100/20 recommended)
- Standard weekday schedule with live virtual training sessions and meetings
What You’ll Do
- Design, develop, and deliver training for new hires and existing ASHCare Managed Services team members using adult learning best practices and models like ADDIE
- Perform needs assessments and review performance data to spot skill gaps and recommend training solutions
- Maintain and update a training catalog, materials, and resources, with regular review cycles
- Collect feedback and track training results, including trainee satisfaction and performance outcomes
- Build role plays, learning objectives, and interactive exercises that prepare agents for real calls
- Support new hires through onboarding, monitor their progress, and provide detailed feedback to leadership
- Handle or support escalated calls during training and coach agents on how to manage difficult interactions
- Partner with leadership, knowledge management, sales, and clinical teams to align training with products, programs, and policy updates
- Participate as a subject matter expert for new program launches and help create related training content
- Stay current on training best practices, tools, and technologies and bring fresh ideas into the program
What You Need
- High school diploma required
- At least 1 year of recent experience in a call center customer service role
- Prior training, facilitation, or supervisory experience strongly preferred
- Strong verbal and written communication skills and confidence presenting to small and large groups
- Proficiency with Microsoft Office and collaboration tools, including Word, Excel, PowerPoint, SharePoint, and Teams
- Ability to lead and support people with different backgrounds and learning styles
- Strong organization, time management, and multitasking skills in a fast moving environment
- Comfort working remotely, staying engaged, and managing your own daily structure
- Ability to maintain strict confidentiality and follow company policies and procedures
Benefits
- Salary range: 45,000 to 50,000 dollars annually, depending on experience
- Remote work from home with company equipment provided
- Comprehensive benefits package that typically includes medical, dental, vision, and retirement options
- Paid time off and paid holidays
- Ongoing training, development, and opportunities to grow in the organization
Training roles like this do not stay open long, especially fully remote ones with solid pay and benefits. If this sounds like your lane, move on it.
Happy Hunting,
~Two Chicks…