Copart is hiring a full-time remote Title Express Processor to help auto insurance clients secure vehicle titles and complete state-compliant title paperwork. This is a phone + inbox + document compliance role with strict internal cycle times.
About Copart
Copart runs a global online vehicle auction platform and works closely with insurers and vehicle owners to manage total-loss vehicles and related documentation.
Schedule
- Full-time, remote (Virtual)
- Occasional overtime as needed
What You’ll Do
- Answer basic Title Express (TE) call-queue questions and route callers appropriately
- Build and send Total Loss packets (state-specific document sets)
- Make initial and follow-up calls to:
- Lienholders (payoff info, letters of guarantee, copy of title)
- Owners/insureds (notify packet delivery, correct/collect missing docs)
- Review incoming mail for state compliance (mail approvals)
- Final file review and “Okay to Pay” authorization back to the insurance company
- Monitor and clear a shared inbox to meet policy, timelines, and contract obligations
- Hit internal cycle times and other auditable criteria
What You Need
- High school diploma
- 1+ year office customer service experience
- Microsoft Office/basic office equipment proficiency
- Ability to identify/analyze title documents per company and state guidelines
- Comfortable working with state DMVs and lienholder entities
- 10-key proficiency, basic math, multitasking, prioritization
- Strong written and verbal communication
- Valid driver’s license
Pay
- $20.26 – $22.84 per hour
Benefits
- Medical, dental, vision
- 401(k) with company match
- ESPP (Employee Stock Purchase Plan)
- EAP
- 10 vacation days/year
- 7 paid company holidays
- Life and AD&D insurance
- Plus additional benefits
Happy Hunting,
~Two Chicks…