This role is for someone who can juggle details, deadlines, and phone calls without dropping the ball. You’ll help insurance partners secure vehicle titles, build state-specific total loss packets, and push files to an “Okay to Pay” decision once everything is compliant.
About Copart
Copart is a global online vehicle auction platform connecting sellers with hundreds of thousands of buyers across 190+ countries. The company supports large-scale vehicle remarketing through technology, operations, and service teams.
Schedule
- Location: Remote (Virtual)
- Employment Type: Full time
- Overtime: Occasional, as needed
- Pay: $20.26 – $22.84 per hour
What You’ll Do
- Answer call queue questions, provide claim updates, and route callers appropriately
- Create and send Total Loss Packets based on state guidelines
- Contact lienholders to secure payoff info, Letters of Guarantee, and copies of titles
- Contact owners/insureds to explain packets being sent and follow up for missing/corrected docs
- Review incoming mail for state compliance and approve compliant documents
- Complete final file review and launch “Okay to Pay” status to the insurance company
- Monitor and work a shared inbox to complete tasks per policy, timelines, and contract requirements
- Handle revised packets and other tasks assigned by management
What You Need
- 1+ year of office/customer service experience
- High school diploma (or equivalent)
- Comfort with Microsoft Office and basic office equipment
- Ability to identify/analyze title documents and follow state guidelines
- Ability to work with DMVs and lienholder entities
- Strong communication skills (written and verbal) and customer service mindset
- Fast-paced multitasking and prioritization skills
- Basic 10-key and basic math skills
- Ability to read/write English fluently
- Valid driver’s license
Benefits
- Medical/Dental/Vision
- 401(k) with company match
- ESPP (Employee Stock Purchase Plan)
- EAP (Employee Assistance Program)
- 10 vacation days per year
- 7 paid company holidays
- Life and AD&D insurance
- Additional employee benefits
Happy Hunting,
~Two Chicks…