If you’re detail-obsessed, calm under deadline pressure, and you like being the person who keeps the whole process moving, this role is for you. You’ll coordinate the title workflow end-to-end, keep vendors on track, and make sure files are clean, complete, and moving toward the finish line.
About First American Financial Corporation
First American (NYSE: FAF) has been People First since 1889 and supports global title and escrow production across its Mortgage Services, Commercial, Direct, and Agency divisions. They’re known for an inclusive culture and long-running recognition as a top workplace.
Schedule
- Full-time, remote
- Location listed: Santa Ana, CA (Remote)
- Work style: email-heavy coordination, vendor management, and SLA-driven workflow tracking
What You’ll Do
⦁ Research incoming order requests and provide clear, accurate ordering instructions
⦁ Respond to internal customers and vendors primarily through email
⦁ Update file status in company and/or client systems and keep records accurate
⦁ Track workflow from searchers and vendors, monitoring progress and resolving bottlenecks
⦁ Proactively communicate file status to the right stakeholders and flag risks early
⦁ Validate data accuracy across order requests, production reports, vendor work, and internal systems
⦁ Verify file completeness, obtain missing title documents, and approve completed files
⦁ Escalate complex title issues to your manager when needed
⦁ Support vendor onboarding and strengthen vendor performance through best practices and standards
⦁ Analyze vendor performance trends, take corrective action, and help improve service delivery
⦁ Manage vendor management programs/projects, including requirements, deliverables, timelines, and follow-through
What You Need
⦁ Bachelor’s degree or equivalent combination of education and experience
⦁ 3+ years of directly related experience (Project Management, Account Management, and/or Vendor Network Management)
⦁ Strong ability to build and maintain effective working relationships across teams and vendors
⦁ Proficiency in MS Office
⦁ Excellent written and verbal communication with strong attention to detail
⦁ Strong organizational skills and problem-solving instincts
⦁ Professional, service-focused approach in every interaction
⦁ Working knowledge of company and/or client operating systems (a plus)
Benefits
⦁ Pay range: $19.82–$26.43/hour (base pay; varies by experience and location)
⦁ Medical, dental, vision, 401(k), PTO/paid sick leave (based on eligibility)
⦁ Employee stock purchase plan and additional benefits (based on eligibility)
If you’re ready for a stable remote role where your organization actually shows up in the work, apply while it’s fresh.
This is the kind of job where “on top of it” is the whole brand.
Happy Hunting,
~Two Chicks…