Job Introduction
Maximus is currently looking for a Timecard Administrator (TCA) to join our team. This TCA position will be responsible for providing documentation and data handling support by reviewing and processing timecard information received via email or Teams for the IRS contract.
This a work at home – remote position.
Education and Experience Requirements
Essential Duties and Responsibilities:
Compare, sort and verify accuracy of data to be entered into the Electronic Timekeeping System (ETS)
Answer basic timekeeping questions and escalation of issues via email for resolution
Develop thorough knowledge of all Maximus Federal timekeeping policies and procedures
Prepare, sort and track source documents and identify and interpret data to be keyed
Compare data entered with source documents or reenter data in verification format on screen to detect errors
Help maintain processing procedures and streamline operations by pointing out data flow problems
Perform various clerical duties
Support corporate and departmental timekeeping initiatives such as compliance reporting and timekeeping audits
Adhere to and promote Maximus Federal Timekeeping policies and procedures
Comply with to Ethics, Security and Culture of Responsibility procedures protecting customer information
Fulfill duties with modified processing procedures, contractual commitment processing time and provide a high level of quality
The position is required to provide coverage on Friday evenings and/or weekends
Overtime may be required
Minimum Requirements:
High School diploma or equivalent required
Minimum 1 year customer service/help desk/administrative/telemarketing experience required
Attention to detail and the ability to maintain accuracy is required
Previous experience with timecard administration is preferred
Demonstrated customer service, leadership, and team interaction skills preferred
Home Office Requirements:
Hardwired internet (ethernet) connection
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire is required
All equipment will be provided by Maximus (laptop and headset)