Requirements
- Minimum of 3 years of experience in technical support, specifically in a SaaS environment.
- Strong understanding of web technologies, including HTML, CSS, JavaScript, and server-side components.
- Experience with SQL databases and the ability to write and troubleshoot SQL queries.
- Excellent problem-solving skills and the ability to manage multiple tasks under pressure.
- Strong communication skills and the ability to work effectively in a team environment.
- Familiarity with support ticketing systems and experience in documenting technical content
- Passion for the WorkStep mission
Preferred Experience
- Experience supporting enterprise SaaS is highly desired
- Experience with early stage startups is preferred
- Previous experience in a Tier 2 support role or higher
- Knowledge of programming languages such as Python, Java, or PHP is a plus
- Experience with API integrations and troubleshooting
- Bachelor’s degree in Computer Science, Information Technology, or related field