The audio revolution is here – and iHeart is leading it! From broadcast radio to digital streaming radio to podcasting, audio continues to grow – and iHeart, which reaches 90% of Americans every month, is the #1 audio company in America across every one of those platforms. We’re the home of many of the country’s most popular and trusted on-air personalities and podcast influencers; we build important connections with hundreds of communities across America; we create and produce some of the most popular and well-known branded live music events in America; and we have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting. Only one company in America has the #1 position in everything audio: iHeartMedia.
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:As a member of the Digital Applications Support team, the candidate will act as a Texting Coordinator for our local markets. This position will work to activate local texting and push notification campaigns ensuring compliance and adherence to legal guidelines.
This position will work directly with local markets and Legal to successfully flight contesting texts and engagement push campaigns; and provide insight to the local markets regarding the process and legality.
Candidate must be willing and able to oversee multiple projects at once. Additionally, may be responsible for identifying work overflow and coordinating tasks to with team members to meet organizational deadlines.
The candidate must be comfortable maintaining a professional and positive communication style as customer service is an important aspect of this position. A positive attitude reflecting a can-do perspective is essential.
Willingness to learn, evolve, and retain flexibility is key. Work with stations and internal cross-functional teams to keep the creative, technical, and business units focused while owning the “voice” of the organization to our customers/markets/stations.
What You’ll Do:
PRIMARY RESPONSIBILITIES:
- Oversee national & local texting contest campaigns – ensuring compliance and best practices are adhered to.
- Schedule push notifications for local stations in a timely manner.
- Act as liaison between local markets and Legal to ensure campaign compliance.
- Review requests to ensure all requirements are met.
- Work with texting and push vendors to manage tools and platforms.
- Author training documentation and coach markets on best practices and toolsets.
- Perform regular analysis of statistics to recommend and implement ways to grow audience and adoption.
- Other administrative tasks (e.g., preparing online performance reports, answering calls)
What You’ll Need:
REQUIRED SKILLS:
- Self-starter with excellent communication skills.
- Previous marketing, sales, or customer service experience.
- Ability to work well both independently and in a team environment.
- Strong organizational skills.
- Detail oriented.
EXPERIENCE & EDUCATION:
- College degree or equivalent professional experience required.
What You’ll Bring:
- Respect for others and a strong belief that others should do this in return
- Skills to perform defined tasks and resolve straightforward problems within established procedures
- Comfort following directions and asking for clarification where necessary
- Close attention to detail, following up until issues are resolved
- Common courtesy when interacting with coworkers and outside contacts
Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$21.16 – $29.10
Location:Nashville, TN; 1200 Broadway, 6th Floor, 37203
Position Type: Regular
Time Type:Full time
Pay Type:Hourly
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!