Overview
Temporary – Junior Salesforce Administrator
Hanover Research
Arlington, VA
Remote Opportunity
We are looking for a Temporary, entry level, Junior Salesforce Administrator with a focus on triaging and resolving user support tickets and the opportunity to grow into custom Salesforce configuration changes. We will provide training as it relates to the role and responsibilities below.
This is a full-time 6-month temporary position with the possibility of being extended.
Responsibilities
This is a varied business facing role, with the following responsibilities:
- Triaging and resolving user support tickets according to defined SLAs
- User management: Creating new users and managing permissions
- Data Loads via DataLoader, Data Transformations via Excel
- Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings
- Documentation and User Training
Qualifications
- 1+ years of experience with Salesforce as an end user
- Capable of working independently adhering to SLAs
- Self-Motivated and willing to learn new skills and take on additional responsibilities over time
- Strong communication skills to clearly communicate via email and tickets and write detailed easy to follow documentation
- Demonstrates enthusiasm towards continued personal/professional development
Preferred
- Salesforce Admin certification
- 30,000 Trailhead points including Beginning Admin Trailmix
- Associate or bachelor’s degree is preferred but not required
Location
Office is located in Arlington, VA
Hybrid or Remote option available
#Remote #LI-Remote
Benefits
- Starting at 18+ days Paid Time Off
- 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, and Indigenous People’s Day, and personal holidays
- 401(K) employer matching program
- Comprehensive health and dental benefits package
- Health and wellness packages with discounts to local gym
- Annual company-wide day of service and partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA throughout the year
- Community service opportunities
Compensation
Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair. The hourly compensation range for this role at the company is $24.00 – $26.00 an hour, Monday – Friday, 40-hour work week. Please note that the hourly rate offered is contingent on the candidate’s job-related knowledge, skills, and experience. Our hourly pay range is determined by the role and the market.
Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more.
About Hanover Research
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com.
Hanover Values
Business Building – We build our business quickly and intelligently and we help our clients do the same
Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
Service – To our clients and our community, service is our guiding principle
Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best
Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves
How to Apply
If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you to submit your resume and any other supporting materials by applying to the job here on current openings page.
Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via
email [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Hanover Research provides equal employment opportunities to all employees and applicants for employment without regard to their race, color, creed, religion, national origin, gender, sexual orientation, gender identity or expression, disability, veteran status, age, marital status, familial status, genetic information, or status with regard to public assistance, or membership or activity in a local human rights commission, any other characteristic protected by applicable federal, state, or local law. You can learn more on our Equal Employment Page.