Overview
Develop documentation standards and formats for release notes, printed manuals, help files, and other media as needed by the organization. A primary responsibility for design, editing, and upkeep of knowledge management assets.
Responsibilities
- Develop documentation standards and formats for release notes, printed manuals, help files, and other media as needed.
- Document enhancements and bug fixes in release notes using various resources including analysis of functional specifications, business analyst feedback, and application testing.
- Document and maintain end-user documentation in the form of printed manuals, help files, and other media as needed.
- Work with the technical team to make products easier to use and thus limit instructions.
- Revise documents as new issues arise.
- Communicate directly with management and the development team regarding document creation and format.
- Complete all responsibilities as outlined in the annual performance review and/or goal setting. Required.
- Complete all special projects and other duties as assigned. Required.
- Must be able to perform duties with or without reasonable accommodation. Required.
Qualifications
- Bachelor’s degree in Computer Science, Communications, Web Design or a related field or equivalent work experience.
- Minimum 2-4 years of technical, functional, and user-facing writing background.
- Excellent written and verbal communication skills.
- Prior experience designing and testing web applications.
- Proficient skills in analysis, documentation, and presentation tools, such as Microsoft Word, Excel, PowerPoint, Visio, etc.
- Experience in the following areas valued: knowledge management, content design, digital design, and technical documentation formatting.
- A background in the healthcare industry is a plus.
- Knowledge of RDBMS fundamentals.
Mental Requirements:
- Communicating with others to exchange information.
- Assessing the accuracy, neatness, and thoroughness of the work assigned.
Physical Requirements and Working Conditions:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands, and/or fingers.
- Must be able to provide a dedicated, secure work area.
- Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
- No adverse environmental conditions expected.
Base compensation is $62K – $75K. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 10/15/2024
Applications are assessed on a rolling basis. We anticipate that the application window will close on 10/31/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
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Cotiviti is an equal employment opportunity employer. Cotiviti recruits, hires and promotes individuals based on their qualifications for a specific job. Cotiviti values its diverse workforce and its selection of employees is made without regard to race, color, creed, sex, age, religion, pregnancy, childbirth or pregnancy-related conditions, national origin, sexual orientation, gender identity, marital status, genetic carrier status, military service, veteran status, disability, or any other category of class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.