In this role, you will work with a team of experts to write new content and revise existing content that is clear, concise, engaging, relevant, and consistent. Your expertise will ensure this content can be shared across channels and is usable and easily found.
You will work closely with all areas of the business and develop deep knowledge of system functionality, healthcare subjects, and audience information needs. Essentially, you will create content so that it can be delivered at the right time to the right audience – including contact center advocates, consumers, members, providers, employers and agents/brokers.
Your key accountabilities are creating content in alignment with product owner strategy and multiple complex business goals in order to enhance the experience and deliver content in a timely fashion to meet the needs of various audiences.
Responsibilities:
- Focus on creation of content that meets business requirements and is useful and relevant to targeted audiences
- Create content that is compliant, SEO optimized, reusable across properties, consistent in style and tone, and aligned with business objectives and goals
- Ensure that content is consistent with design and that all deliverables are in sync
- Work across teams, including multiple consultants, process owners, facilitators and curriculum owners in a complex environment
- Have the ability to receive feedback professionally and respond accordingly in a positive, productive and, as needed, proactive way that produces excellent content
- Possess the ability and confidence to negotiate diplomatically to achieve the most effective content
- Curate content for multiple channels, caring for accessibility and inclusion
- Process:
- Excellent fact-gathering and writing ability, with proven record of accuracy and adherence to style and grammar
- Experience writing content and knowledge of best practices
- Ability to interpret workflow processes either from research with process organization or side-by-side observation of SMEs.
- Familiarity with software development processes (e.g., waterfall, agile)
- Knack for juggling several projects, managing Ability to manage time efficiently and prioritize appropriately
- Collaboration:
- Experience working with subject matter experts, content reviewers, editors, legal and compliance, and user experience teams
- Passion for sharing information and helping others be successful
- Focused on team success rather than individual success
- Professionalism:
- Approachable, respectful, open, transparent and easy to work with – even in stressful situations
- Ability to be self-aware, receive feedback and continually improve
- Ability to produce clarity when confronted with unclear situations
Experience:
- At least 2-3 years of technical writing experience
- Proven expertise in grammar and style adherence
- Ability to be flexible in a very fluid and dynamic environment – including dealing with changing processes and priorities
- Must be extremely well-organized, capable of handling multiple details simultaneously, and able to easily move between strategic and tactical work
- Familiar with content management systems
- Self-starter who takes initiative and ownership
- Excellent verbal and written skills
- Conversant and comfortable with principles of design, writing and editing
- Proficient with: Microsoft Office
- Ability to work from home anywhere in the US during core business hours aligned to Eastern Time Zone (8am – 5pm)
Ideal Candidate:
- Experience in wellness and/or healthcare
- Bachelor’s degree in English, Journalism, Communication, Marketing or similar field
The target hiring compensation range for this role is the equivalent of $33.76 to $37.52 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.