Responsibilities
- Create and manage product-related documentation including customer-facing Help Center articles and release notes, as well as functional specifications and flows for use by non-technical internal teams such as customer success, sales, and marketing
- Develop a collection of onboarding materials to help new customers become proficient and successful with Tesorio (written documentation deployed via Pendo)
- Partner with product managers and designers to build engagement and adoption of designated features through targeted in-app messaging (Pendo) and other channels
- Leverage engineers, designers, and product managers to build a complete understanding of the capabilities and gaps for the full product suite and underlying platform
- Ensure consistent voice in the UI inclusive of consistency of terminology
Required Skills
- Minimum 5 years experience in Technical Writing; experience in technical writing for Cash Management solutions is a plus
- Strong communication and collaboration skills
- Ability to listen to differing opinions and take constructive feedback
- Willingness to ask questions and not rest until you have total clarity
- Experience with training/instructional writing and UX writing a plus